Transforming TAT: How a Leading Singapore MRO Shop Enhanced Efficiency and Reduced Part Shortages
Discover how a top Singapore MRO shop cut turnaround time and part shortages by enhancing cross-functional collaboration and data-driven decisions.
Value at Stake
Challenges
70+ missing purchase orders and manpower shortages disrupt daily operations, causing significant delays and inefficiencies in the MRO shop.
>700 Past due service orders in customer hold and siloed data disrupt productivity, leading to difficulties in team alignment.
Lowered TAT resulted in significant penalties for late deliveries, contributing to a longer backlog and decreased customer satisfaction.
Tedious and repetitive maintenance of spreadsheets results in unforeseen supply chain disruptions, forcing teams into a reactive firefighting mode.
Objectives
Alignment of all teams on a single source of data, cutting down the number of tools from 5 to 1.
Early anticipation of bottlenecks to eliminate part shortages and increase production.
Fast decision making due to less time spent on daily reporting.
Streamlined cross-team collaboration allowing teams to move out of firefighting mode into less stressful environment.
Easily analyze the impacts of alternative repair plans to improve supply chain performance and customer satisfaction.
Results
To absorb a steep Repair Orders Ramp Up (+23%) , this leading Singapore-based MRO Shop employed Pelico’s Supply Chain Operations Platform to leverage their data. Thanks to the platform, this site’s teams slashed their turnaround time and part shortages, which enhanced their overall cross-functional collaboration and data-driven decisions.
Before starting their journey, this factory was tormented by 70+ missing purchase orders, >700 past due service orders in customer hold. Within just eight weeks, this factory achieved substantial improvements:
· +8%p Coverage Rate by Service Orders: Enhancing efficiency and effectiveness in meeting service demands
· 20% Increase in Productivity: Stemming from easier daily reportings maintenance.
· 2 hours saved per day by Pelico users: Reducing the time required to maintain daily reporting from 2 hours to 5 minutes.
· Successful Ramp-Up Absorption: Without additional resources, this factory has been able to face a steep ramp-up successfully.
The factory’s advancements in data management and cross-team collaboration brought about a significant operational transformation, establishing accurate data as a key foundation for daily decision-making and overall performance improvement.
