FOR CUSTOMER SUPPORT
Ensure timely deliveries and improve customer satisfaction
Pelico is an easy to deploy supply chain operations management platform that provides Customer Support teams with the agility and resilience to dynamically respond to and prioritize customer orders and inquiries, ensure timely deliveries, and improve customer satisfaction.
They trust us for their supply chain operations
Challenges
Risk assessment on customer delivery plans.
Unreliable promised customer delivery dates.
Anticipation of delivery blockers (production delays, administrative blockers… ).
Inability to simulate feasibility of new demand plan.
Objectives
Improve Customer OTD.
Have instant visibility on customer orders' status.
Meet customer requirements.
Dynamically prioritize orders.
With Pelico, see results in 2 months
On Time
Deliveries
Order Status Inquiries
from Customers
Customer Support
Productivity
DATA ALIGNMENT: A single source of trust
Stop spending valuable time manually collecting and analyzing customer order data from multiple sources. Pelico connects with your ERP, and other data sources, to aggregate and surface data from all modules, and gives your customer support teams access to a single source of truth.
PREDICTIVE MONITORING: Quickly anticipate blocked customer orders
The sooner you identify a missing part, the faster you can collaborate with production control to mitigate its impact. Pelico leverages the full power of data analytics, allowing customer support teams to easily identify customer orders affected by a part shortage.
CORRECTIVE ACTIONS: Act fast and quickly communicate with customers
Pelico's built-in intelligence helps support teams easily understand the impact of customer order disruptions, in order to prioritize which corrective actions should be addressed first.
CROSS-TEAM COLLABORATION: Streamline collaboration to ensure timely deliveries
Having streamlined, cross-functional collaboration allows your supply teams to stay aligned and act fast. With Pelico, get instant access to the latest information for all customer orders, and easily escalate priority issues so production teams can take immediate action.cess to the latest information for all purchase orders, and easily escalate and take action on priority issues.
SIMULATION: Exceed customer expectations with alternative supply scenarios
Empower your teams to continuously improve your customer relationships. Pelico allows teams to simulate alternative customer order scenarios, and assess the global impact these will have on a customer's OTD and your material coverage.
What our customers are saying
"Pelico has made our operations easier. We’ve gone from emergency mode, wondering why deliveries were missed, to thinking ahead and asking what needs to be done to deliver."
