Pelico is an easy to deploy factory operations management platform that provides Customer Support teams with the agility and resilience to dynamically respond to and prioritize customer orders and inquiries, ensure timely deliveries, and improve customer satisfaction.
DATA ALIGNMENT: A single source of trust
Stop spending valuable time manually collecting and analyzing customer order data from multiple sources. Pelico connects with your ERP, and other data sources, to aggregate and surface data from all modules, and gives your customer support teams access to a single source of truth.
Stop piecing together customer order data from multiple sources. Pelico's Customer Order Book gives support teams a complete view of all your customer orders' important data, in one single place.
Get a quick understanding on the health of each customer relationship, with an at-a-glance view on key KPIs for each customer, such as OTD, number of customer orders, and expected revenue.
Efficiently collaborate with other teams, such as production control, directly from any customer order, and stay updated on the latest decisions or modifications.
PREDICTIVE MONITORING: Quickly anticipate blocked customer orders
The sooner you identify a missing part, the faster you can collaborate with production control to mitigate its impact. Pelico leverages the full power of data analytics, allowing customer support teams to easily identify customer orders affected by a part shortage.
Pelico lets you quickly identify all current and future parts shortages affecting your customers' orders, in order of importance. This helps your customer support teams act fast and get in touch with production control to ensure timely deliveries.
Get an instant view of all relevant events about a part, such as related work or purchase orders, and their status.
Provide production controllers with efficient mitigation next steps. Pelico's built-in intelligence suggests the quickest and most impactful actions to respond to a customer order disruption, such as stock transfer or quality inspection opportunities.
CORRECTIVE ACTIONS: Act fast and quickly communicate with customers
Pelico's built-in intelligence helps support teams easily understand the impact of customer order disruptions, in order to prioritize which corrective actions should be addressed first.
Pelico's built-in intelligence gives you insights on the customer order disruptions you should address first, and the recommended mitigation strategy, based on their impact on your KPIs.
Create an escalation ticket directly from a customer order and collaborate with others to quickly put in place the corrective actions recommended by Pelico's intelligent algorithm.
CROSS-TEAM COLLABORATION: Streamline collaboration to ensure timely deliveries
Having streamlined, cross-functional collaboration allows your supply teams to stay aligned and act fast. With Pelico, get instant acWith Pelico, get instant access to the latest information for all customer orders, and easily escalate priority issues so production teams can take immediate action.cess to the latest information for all purchase orders, and easily escalate and take action on priority issues.
Efficiently manage all tickets from Pelico's Escalation Room. Get an at-a-glance overview of their status, the team working on it, and other important data.
Having instant access to all contextual information about a ticket, in one place, gives everyone the ability to act fast on next steps and not waste critical time.
Make sure everyone is on the same page by giving all teams the ability to comment on tickets, as well as having access to the entire conversation.
SIMULATION: Exceed customer expectations with alternative supply scenarios
Empower your teams to continuously improve your customer relationships. Pelico allows teams to simulate alternative customer order scenarios, and assess the global impact these will have on a customer's OTD and your material coverage.
Pelico helps your customer support teams respond to continuously evolving customer requirements. Simulate multiple scenarios by selecting one or more customer orders, and modifying their quantities and delivery dates.
Immediately understand if a simulated scenario will be detrimental or beneficial to a customer order's OTD, before you decide to execute it.