FOR CUSTOMER SUPPORT

Ensure timely deliveries and improve customer satisfaction

Pelico is an easy to deploy factory operations management platform that provides Customer Support teams with the agility and resilience to dynamically respond to and prioritize customer orders and inquiries, ensure timely deliveries, and improve customer satisfaction.

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A production controller anticipates disruptions and increases planning adherence thanks to Pelico

They trust us for their factory operations management

Challenges

Risk assessment on customer delivery plans.

Unreliable promised customer delivery dates.

Anticipation of delivery blockers (production delays, administrative blockers… ).

Inability to simulate feasibility of new demand plan.

Objectives

Improve Customer OTD.

Have instant visibility on customer orders' status.

Meet customer requirements.

Dynamically prioritize orders.

With Pelico, see results in 2 months

+15%

On Time Deliveries
‍

-50%

Order Status Inquiries
from Customers

+70%

Customer Support
Productivity

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DATA ALIGNMENT: A single source of trust

Stop spending valuable time manually collecting and analyzing customer order data from multiple sources. Pelico connects with your ERP, and other data sources, to aggregate and surface data from all modules, and gives your customer support teams access to a single source of truth.

All the information at the tip of your fingers

Stop piecing together customer order data from multiple sources. Pelico's Customer Order Book gives support teams a complete view of all your customer orders' important data, in one single place.

Keep a pulse on each customer relationship

Get a quick understanding on the health of each customer relationship, with an at-a-glance view on key KPIs for each customer, such as OTD, number of customer orders, and expected revenue.

Easily collaborate with other teams

Efficiently collaborate with other teams, such as production control, directly from any customer order, and stay updated on the latest decisions or modifications.

PREDICTIVE MONITORING: Quickly anticipate blocked customer orders

The sooner you identify a missing part, the faster you can collaborate with production control to mitigate its impact. Pelico leverages the full power of data analytics, allowing customer support teams to easily identify customer orders affected by a part shortage.

Easily visualize all bottlenecks

Pelico lets you quickly identify all current and future parts shortages affecting your customers' orders, in order of importance. This helps your customer support teams act fast and get in touch with production control to ensure timely deliveries.

Effortlessly understand everything about a part

Get an instant view of all relevant events about a part, such as related work or purchase orders, and their status.

Improve Customer OTD by addressing disruptions efficiently

Provide production controllers with efficient mitigation next steps. Pelico's built-in intelligence suggests the quickest and most impactful actions to respond to a customer order disruption, such as stock transfer or quality inspection opportunities.

Part's related events in the PCR environment

CORRECTIVE ACTIONS: Act fast and quickly communicate with customers

Pelico's built-in intelligence helps support teams easily understand the impact of customer order disruptions, in order to prioritize which corrective actions should be addressed first.

Know which disruptions to address first

Pelico's built-in intelligence gives you insights on the customer order disruptions you should address first, and the recommended mitigation strategy, based on their impact on your KPIs.

Don't waste time on next steps

Create an escalation ticket directly from a customer order and collaborate with others to quickly put in place the corrective actions recommended by Pelico's intelligent algorithm.

CROSS-TEAM COLLABORATION: Streamline collaboration to ensure timely deliveries

Having streamlined, cross-functional collaboration allows your supply teams to stay aligned and act fast. With Pelico, get instant access to the latest information for all customer orders, and easily escalate priority issues so production teams can take immediate action.cess to the latest information for all purchase orders, and easily escalate and take action on priority issues.

Ensure all escalated issues are addressed

Efficiently manage all tickets from Pelico's Escalation Room. Get an at-a-glance overview of their status, the team working on it, and other important data.

Speed up collaboration

Having instant access to all contextual information about a ticket, in one place, gives everyone the ability to act fast on next steps and not waste critical time.

Stay aligned with all teams

Make sure everyone is on the same page by giving all teams the ability to comment on tickets, as well as having access to the entire conversation.

SIMULATION: Exceed customer expectations with alternative supply scenarios

Empower your teams to continuously improve your customer relationships. Pelico allows teams to simulate alternative customer order scenarios, and assess the global impact these will have on a customer's OTD and your material coverage.

Easily simulate alternative scenarios

Pelico helps your customer support teams respond to continuously evolving customer requirements. Simulate multiple scenarios by selecting one or more customer orders, and modifying their quantities and delivery dates.

Assess the impact and quickly decide on next steps

Immediately understand if a simulated scenario will be detrimental or beneficial to a customer order's OTD, before you decide to execute it.

What our customers are saying

"Pelico has made our operations easier. We’ve gone from emergency mode, wondering why deliveries were missed, to thinking ahead and asking what needs to be done to deliver."

Anne

Customer Account Manager

View more customer success stories

Empower your factory team today

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